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Frequently asked questions

Bespoke

CAN I PERSONALISE ANY OF YOUR CERAMICS?

Personalisation is possible on any of my ceramic products, please get in touch if you would like to personalise a piece. Alternatively, if you would like to place an order for ceramics with a bespoke design you can also get in touch via the Contact page or via Instagram @isabellapagnottadesign. I have a wide range of ceramic table and giftware pieces that I can apply your bespoke design to.



CAN I COMMISSION A BESPOKE PRINT OR GIFT?

I love working on a bespoke order. I get to hear the stories my customers have to tell, whether it be the story behind where a soon-to-be married couple met and how they would like a nod to this on their wedding invitations or a childhood memory captured on a bespoke ceramic gift set. I offer a bespoke design service ranging from wedding stationery to personalised tableware and party favours. To find out more please click here.



HOW LONG WILL IT TAKE FOR MY BESPOKE ORDER TO ARRIVE?

The beauty of bespoke orders is that they are all different and each usually requires a different lead time. My lead times vary throughout the year so it's best to get in touch as early as possible if you require your piece for a specific date or event. You will receive a timeline for samples and finished pieces tailored to your request upon placing your order. If you have a deadline or would like to receive your order by a specified date please do mention this when you get in touch and I will do my best to accomodate this.



I AM A BUSINESS OWNER AND WOULD LIKE TO COLLABORATE.

I'd love to hear from you! I am able to create bespoke prints for textiles and wallcoverings in addition to personalised designs for ceramics. Please get in touch via my contact page to arrange a consultation.



Sustainability

DO YOU HAVE ANY SUSTAINABLE PRODUCTS?

The protection of our planet and its natural resources are very important to me; I am continuously looking at new ways I can offer customers sustainable products and ways in which I can make the way I work and my studio greener, by talking to my suppliers, looking for new solutions and considering the life cycle of my products. Below are some of the ways I am working sustainably: Products: My hand-made paper goods are made from recycled cotton rag. All paper goods are printed using FSC certified paper stock. All ceramics are made in a Stoke-On-Trent based pottery who share my studio's commitment to sustainability. I also offers recyclable paper and envelope qualities for bespoke stationery orders. Please check each product's description as I include as much transparency as possible for each item, please do get in touch if you have any questions. Packaging: I use very little plastic in my packaging, ensuring that what is used is either re-used from other deliveries I receive or can be recycled. I use biodegradable packing chips to protect your ceramic orders. In the studio: I use water-based inks only. I recycle and re-use all materials where possible. I am currently in the process of renovating a new studio space and am conscious of the impact the materials I choose will have on our planet, follow my Instagram for updates on the renovation.



Other

Shipping & order collection

IS SHIPPING AVAILABLE OUTSIDE THE UK?

Orders placed on the website are currently for dispatch to the UK only. If you live outside the UK or would like to send a gift abroad please contact me on the contact page for a tailored postage quote.



I AM LONDON BASED, CAN I COLLECT MY ORDER?

If you are London based you are welcome to pop into my North London (N4) studio to collect your order at an agreed time and date. When placing your order please select 'collection' in the Postage options to collect your order free of charge.



Products

WHERE ARE YOUR CERAMICS MADE?

All my designs begin as hand-painted or hand-drawn artworks in my London based studio. I work closely with a pottery based in Stoke-On-Trent, the heart of the British ceramics industry, to produce my ceramic products. Designs are printed and applied by hand to each piece before being fired.



Stockists

I’D PREFER TO SHOP IN-STORE, WHERE IS YOUR WORK AVAILABLE?

I regularly take part in pop-up shops and markets across London throughout the Summer and Christmas period. Follow my Instagram or visit the Markets & Pop ups page for updates on forthcoming events. From Summer 2020 you can also visit my London-based studio by appointment to shop my collections - more details to follow soon!



I'M INTERESTED IN BECOMING A STOCKIST.

I'd love to hear from you! If you are interested in becoming a stockist please get in touch via the contact page.