Question 1

CAN I PERSONALISE ANY OF YOUR CERAMICS?

Accepted Answer

Personalisation is possible on any of my ceramic products, please get in touch if you would like to personalise a piece.  
 
Alternatively, if you would like to place an order for ceramics with a bespoke design you can also get in touch via the Contact page or via Instagram @isabellapagnottadesign.  
 
I have a wide range of ceramic table and giftware pieces that I can apply your bespoke design to.

Question 2

I AM A BUSINESS OWNER AND WOULD LIKE TO COLLABORATE.

Accepted Answer

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Question 3

WHAT DOES IT MEAN THAT INNI BY LA SOURCE IS 100% NATURAL?

Accepted Answer

The ingredients in INNI products are all naturally-occurring and derived from premium, traceable sources. This also means that the list of ingredients used in our products are easily read and identified in the natural world.

Question 4

HOW LONG WILL IT TAKE FOR MY BESPOKE ORDER TO ARRIVE?

Accepted Answer

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Question 5

CAN I COMMISSION A BESPOKE PRINT OR GIFT?

Accepted Answer

I love working on a bespoke order.  I get to hear the stories my customers have to tell, whether it be the story behind where a soon-to-be married couple met and how they would like a nod to this on their wedding invitations or a childhood memory captured on a bespoke ceramic gift set.
 
I offer a bespoke design service ranging from wedding stationery to personalised tableware and party favours.  To find out more please click here.

Question 6

DOES THIS MEAN THAT INNI BY LA SOURCE IS ORGANIC?

Accepted Answer

Organic is a term used in relation to food, to identify food that is free of chemical fertilisers, genetic-modification and additives such as preservatives and colourings. Increasingly, the term “organic” is being applied to skincare, though the definition for “organic” skincare is vague. INNI by La Source’s guarantee however, is that our plant-based products all do not contain mineral oil, parabens, fillers, artificial colourants and fragrances.

Question 7

DO INNI BY LA SOURCE PRODUCTS CONTAIN SYNTHETIC PRESERVATIVES?

Accepted Answer

No, INNI by La Source products are free of synthetic preservatives, fillers, colourants and fragrances as well as parabens and mineral oil.

Question 8

I AM LONDON BASED, CAN I COLLECT MY ORDER?"

Accepted Answer

If you are London based you are welcome to pop into my North London (N4) studio to collect your order at an agreed time and date. 
 
When placing your order please select 'collection' in the Postage options to collect your order free of charge.

Question 9

CAN YOU DESIGN A BESPOKE WEDDING INVITATION?

Accepted Answer

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Question 10

IS SHIPPING AVAILABLE OUTSIDE THE UK?

Accepted Answer

Orders placed on the website are currently for dispatch to the UK only.  If you live outside the UK or would like to send a gift abroad please contact me on the contact page for a tailored postage quote.

Question 11

WHAT IS THE PRODUCTION ORIGIN OF INNI BY LA SOURCE PRODUCTS?

Accepted Answer

INNI by La Source products are all researched and produced Canadian laboratories.

Question 12

WHERE ARE YOUR CERAMICS MADE?

Accepted Answer

All my designs begin as hand-painted or hand-drawn artworks in my London based studio.
 
I work closely with a pottery based in Stoke-On-Trent, the heart of the British ceramics industry, to produce my ceramic products.  Designs are printed and applied by hand to each piece before being fired.

Question 13

ARE INNI BY LA SOURCE PRODUCTS HYPO-ALLERGENIC?

Accepted Answer

Our products are plant and nature-derived, and are created to be as gentle on and nourishing to the skin, as possible. Allergic reactions are rare. It is however possible to be allergic to almost anything, including naturally-occurring substances and matter. If you suspect sensitivity to an ingredient, please conduct a patch test first, on a small area of your skin.

Question 14

ARE INNI BY LA SOURCE PRODUCTS TESTED ON ANIMALS?

Accepted Answer

INNI by La Source products are not tested on animals.

Question 15

DO YOU HAVE ANY SUSTAINABLE PRODUCTS?

Accepted Answer

The protection of our planet and its natural resources are very important to me; I am continuously looking at new ways I can offer customers sustainable products and ways in which I can make the way I work and my studio greener, by talking to my suppliers, looking for new solutions and considering the life cycle of my products.
 
Below are some of the ways I am working sustainably:
 
Products:
My hand-made paper goods are made from recycled cotton rag.
All paper goods are printed using FSC certified paper stock.
All ceramics are made in a Stoke-On-Trent based pottery who share my studio's commitment to sustainability.
I also offers recyclable paper and envelope qualities for bespoke stationery orders.
 
Please check each product's description as I  include as much transparency as possible for each item, please do get in touch if you have any questions.
 
Packaging:
I use very little plastic in my packaging, ensuring that what is used is either re-used from other deliveries I receive or can be recycled.
I use biodegradable packing chips to protect your ceramic orders.  
 
In the studio:
I use water-based inks only. 
I recycle and re-use all materials where possible.
 
I am currently in the process of renovating a new studio space and am conscious of the impact the materials I choose will have on our planet, follow my Instagram for updates on the renovation.

Question 16

I’D PREFER TO SHOP IN-STORE, WHERE IS YOUR WORK AVAILABLE?"

Accepted Answer

I regularly take part in pop-up shops and markets across London throughout the Summer and Christmas period.  Follow my Instagram or visit the Markets & Pop ups page for updates on forthcoming events. 
 
From Summer 2020 you can also visit my London-based studio by appointment to shop my collections - more details to follow soon!

Question 17

ARE INNI BY LA SOURCE PRODUCTS VEGAN-SAFE?

Accepted Answer

INNI by La Source products largely use 100% plant-derived ingredients. Our “Skin Restoration Night Balm”, “Soft & Smooth Lip Balm”, “Release Soothing Balm” and “Healing & Hydrating Body Lotion” are 4 products which contain beeswax.

Question 18

I'M INTERESTED IN BECOMING A STOCKIST.

Accepted Answer

I'd love to hear from you! 
 
If you are interested in becoming a stockist please get in touch via the contact page.

Question 19

I’M PREGNANT, IS IT SAFE TO USE INNI BY LA SOURCE?"

Accepted Answer

INNI by La Source products do not contain Retinoids and Salicylic Acid. The topical use of such ingredients in small quantities (such as skincare) have not been proven to cause any complications to the child or at birth.

Question 20

HOW LONG WILL IT TAKE FOR MY BESPOKE ORDER TO ARRIVE?

Accepted Answer

The beauty of bespoke orders is that they are all different and each usually requires a different lead time.  My lead times vary throughout the year so it's best to get in touch as early as possible if you require your piece for a specific date or event.   
 
You will receive a timeline for samples and finished pieces tailored to your request upon placing your order.
 
If you have a deadline or would like to receive your order by a specified date please do mention this when you get in touch and I will do my best to accomodate this.

Question 21

I’D LIKE TO COLLABORATE.

Accepted Answer

Enter your answer here

Question 22

I’D PREFER TO SHOP IN-STORE, WHERE IS INNI BY LA SOURCE AVAILABLE?"

Accepted Answer

INNI by La Source is available at our flagship spa in Orchard, Singapore. Its full address is: 581 Orchard Road, #02-17/18 The Shopping Gallery at The Hilton, 238883

Question 23

I AM A BUSINESS OWNER AND WOULD LIKE TO COLLABORATE.

Accepted Answer

I'd love to hear from you!  
 
I am able to create bespoke prints for textiles and wallcoverings in addition to personalised designs for ceramics.  
 
Please get in touch via my contact page to arrange a consultation.

find out more

Frequently asked questions

CAN I PERSONALISE ANY OF YOUR CERAMICS?

I AM A BUSINESS OWNER AND WOULD LIKE TO COLLABORATE.

WHAT DOES IT MEAN THAT INNI BY LA SOURCE IS 100% NATURAL?

HOW LONG WILL IT TAKE FOR MY BESPOKE ORDER TO ARRIVE?

CAN I COMMISSION A BESPOKE PRINT OR GIFT?

DOES THIS MEAN THAT INNI BY LA SOURCE IS ORGANIC?

DO INNI BY LA SOURCE PRODUCTS CONTAIN SYNTHETIC PRESERVATIVES?

I AM LONDON BASED, CAN I COLLECT MY ORDER?"

CAN YOU DESIGN A BESPOKE WEDDING INVITATION?

IS SHIPPING AVAILABLE OUTSIDE THE UK?

WHAT IS THE PRODUCTION ORIGIN OF INNI BY LA SOURCE PRODUCTS?

WHERE ARE YOUR CERAMICS MADE?

ARE INNI BY LA SOURCE PRODUCTS HYPO-ALLERGENIC?

ARE INNI BY LA SOURCE PRODUCTS TESTED ON ANIMALS?

DO YOU HAVE ANY SUSTAINABLE PRODUCTS?

I’D PREFER TO SHOP IN-STORE, WHERE IS YOUR WORK AVAILABLE?"

ARE INNI BY LA SOURCE PRODUCTS VEGAN-SAFE?

I'M INTERESTED IN BECOMING A STOCKIST.

I’M PREGNANT, IS IT SAFE TO USE INNI BY LA SOURCE?"

HOW LONG WILL IT TAKE FOR MY BESPOKE ORDER TO ARRIVE?

I’D LIKE TO COLLABORATE.

I’D PREFER TO SHOP IN-STORE, WHERE IS INNI BY LA SOURCE AVAILABLE?"

I AM A BUSINESS OWNER AND WOULD LIKE TO COLLABORATE.